No Water
1. Ensure the bidet is turned on at the power and the water is on.
To determine if Power is on, there should be a Red light on the left side of the bidet when facing it.
Press the nozzle cleansing button on the top right hand side (when facing the bidet).
Ensure water runs down the nozzle.
If water doesn’t run down the nozzle, your bidet does not have any water running through it – Go to steps 3 & 4.
If water does run down the nozzle, please click nozzle cleansing again (nozzles will swap position) and then click one more time so the nozzle retracts.
Once the nozzles are both retracted, place a wet cloth on the seat between 3 & 5 o’clock, and close the lid on your bidet (leaving the wet cloth in place) and click the rear or front wash button.
2. Make sure the remote and bidet are talking to each other.
Click the rear or front wash button on your remote (wet cloth needs to be on the seat between 3 & 5 o’clock).
You should hear a “ding” sound when the buttons are pressed. (If there is a “ding ding”, your seat sensor has not been activated.) The nozzle should extend and spray. You may press the STOP button on the remote and your bidet is good to use.
If there is no “ding” noise, please click the button on the left side of the bidet (when facing) that says “Rear Cleansing”.
a. Nozzle extends and sprays
If the Green nozzle extended and started spraying, please click STOP on your remote.
The nozzle should stop spraying and retract in.
* If the stop button does not work and the bidet continues to spray, the bidet and the remote are not connecting and you will need to contact our Customer Care team to organise a repair for your bidets
b. Nozzle extends but water just runs into bowl
The bidet will need to be repaired. Please contact our Customer Care Team.
c. Nozzle extends and retracts right away–
There may be no water accessing the bidet. Please proceed to sec.3.
3. If the nozzle extends and retracts right away, there may be no water accessing the bidet.
Please turn the water off at the tap and remove the filter holder and filter from the back of the bidet.
Turn main tap off (clockwise) and turn T-piece knob away from the pipe.
Remove C-clip on top of the filter holder.
Turn filter and filter holder towards the bowl.
* If it will not reach, please get a bucket.
Once facing into the bowl/ bucket, please turn the water back on.
If water came at a steady flow through the filter, the bidet will need to be repaired as the water is accessing the bidet but not flowing through it– Please contact our Customer Care Team.
4. If no water came through, there is a blockage stopping the water from flowing.
Please turn the water off again at the tap.
Please remove your filter from its holder. Once removed, please reinsert the filter. Please ensure you push the filter all the way in and then twist to the right. You will feel the filter lock in to place.
Please turn the water back on.
If there is still no water coming through, please turn the water off.
Remove the white pipe from the T-piece and place a bucket underneath the t piece. Turn the water back on.
Once you see if there is water coming through the t piece, please call our Customer Care Team to advise and they will sell you the parts required or organise for the bidet to be repaired.
