Filter Problem

Filter Leaking or Not Working

 
*We recommend the bidet filters are changed every 4-6 months. If it has been more than 6 months since
you have changed your filter. Please contact our after sales team on 0755917744.

If you are unsure if it’s the filter holder or the filter that needs to be replaced please contact our sales
team at Sales@thebidetshop.com.au with a picture of the part that needs to be replaced.
If the filter is broken please contact our sales team on Sales@thebidetshop.com.au
If the filter holder is broken please contact our sales team on Sales@thebidetshop.com.au

1. Make sure that the water connection is fully open and the bidet is turned on. If that did not solve the
issue then turn the power and water connection off. Remove the white pipe and place it into the bowl and
then turn the water on to see if water is going through the white piping. If there is no water going through
after turning on the water the t-piece and/or backflow may need replacing.

2. If water is getting through the white pipe but the problem still persists then turn the water off. Remove
the filter and inside the filter holder there’s a little button. Press that a couple of times to remove any
sediment that could of settled around it (only applicable to Coway model bidets). If you don’t have a
coway please, remove the filter and check for any sediment. Then insert the filter back in and check the
water flow by removing the filter clip and seeing if water runs through the pipe and filter into the toilet
pan. If there is no water going through the filter after turning on the water then the filter and/or filter
holder may need replacing.

3. If the water is getting through the filter, the bidet is turned on with the power light illuminated but the
problem still persists then the bidet will need to come back for repairs and you’ll need to contact our
support team.

Has this resolved the problem?

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