Turn the bidet/Throne off at the wall and unplug for 30 minutes. After 30 minutes plug it back in and turn the power on. The bidet should extend and retract the nozzle and ‘ding’. If nothing happens when the power is turned on, please press the power button on the side of the bidet/Throne (If it has one). If that doesn’t work and there is no power light indication, please check the power point with another appliance (Lamp, Hair dryer, Shaver). If other appliances don’t work in that power point then it’s a faulty power point.