Nozzle Does Not Extend – BA07

Nozzle Does Not Extend

  1. Please turn the power off at the power point and remove the power plug from the wall and leave off for 30 minutes.
  2. After 30 minutes, please reconnect the power plug to the power point and turn the bidet on
  3. Once the power is turned on, the nozzle should extend and retract automatically.
  4. Please click the “Nozzle Clean” button on your side control (Photo).
  5. The nozzle should extend and a small amount of water should run down into the bowl.
  6. If the nozzle did not extend, please contact our Customer Care Team.
  7. If the nozzle did extend, please click the “Nozzle cleanse” button again and the nozzle will retract and the other nozzle will extend.
  8. Please click the “Nozzle cleanse” button 1 more time and the nozzle should retract.
  9. If there was no water at all that ran down into the bowl, there is no water getting to your bidet. Please check all connections to ensure water is coming through.
  10. If there was water and the nozzles extended, please place a wet cloth between 3 & 5 o’clock on the bidet seat and put the lid down on your bidet and click the “rear cleanse” function on your side control.
  11. If nothing happens, please contact our Customer Care Team.

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