Nozzle Does Not Extend – BA13

Nozzle Does Not Extend

  1. Please turn the power off at the power point and remove the power plug from the wall and leave off for 30 minutes.
  2. After 30 minutes, please reconnect the power plug to the power point and turn the bidet on (Ensure the power light on the top of the bidet is on (Photo).
  3. Once the power is turned on, the nozzle should extend and retract automatically.
  4. Please click the “Nozzle Cleanse” button on the right hand side of the bidet (Photo).
  5. The nozzle should extend and a small amount of water should run down into the bowl.
  6. If the nozzle did not extend, please contact our Customer Care Team.
  7. If the nozzle did extend, please click the “Nozzle cleanse” button again and the nozzle will retract and the other nozzle will extend.
  8. Please click the “Nozzle cleanse” button 1 more time and the nozzle should retract.
  9. If there was no water at all that ran down into the bowl, there is no water getting to your bidet. Please check all connections to ensure water is coming through.
  10. If there was water and the nozzles extended, please place a wet cloth on the seat between 3 & 5 o’clock to activate the seat sensor – a small amount of water will run into the bowl when the sensor is activated
  11. Please put the lid down on your bidet, leaving the wet cloth in place and click the “rear cleanse” function on your remote (Photo).
  12. If nothing happens, please try clicking the “rear cleanse” (Photo) button on the right hand side of the bidet.
  13. If nothing happens still, please contact our Customer Care Team.

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