Nozzle Does Not Extend – Throne Princess

Nozzle Does Not Extend

  1. Please turn the power off at the power point and remove the power plug from the wall and leave off for 30 minutes.
  2. After 30 minutes, please reconnect the power plug to the power point and turn the bidet on 
  3. Once the power is turned on, the nozzle should extend and retract automatically.
  4. Please click the “Nozzle Cleanse” button on the remote (Photo).
  5. The nozzle should extend and a small amount of water should run down into the bowl.
  6. If the nozzle did not extend, please contact our Customer Care Team.
  7. If the nozzle did extend, please click the “Nozzle cleanse” button again and the nozzle will retract.
  8. Once the nozzle has retracted, please sit down on the bidet and click the posterior wash
  9. If nothing happens still, please contact our Customer Care Team.

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