Nozzle Does Not Extend

Seat sensor must be activated for any function to operate.

Please turn the power off and unplug the bidet from the wall. Leave it unplugged for half an hour to
an hour then reconnect and turn the power on. Press the power button on the bidet, and it should
do a little start up where the nozzle extends and retracts. If the nozzle didn’t extend please try using
the nozzle cleansing button on side of the bidet. If the nozzle still didn’t extend please make sure
there is water getting to the bidet. If there is water getting into the bidet but still not working, then
there is an issue. Please contact our customer care team.

Has this resolved the problem?

Send a Message