6. If there is no water going through the filter after turning on the water, the filter and/or filter holder may need replacing or the filter may not be installed correctly. (To test, hit the filter on its side with your hand quite hard to see if the filters falls out – If it does, it isn’t installed correctly – try again until it doesn’t fall out).
7. Once the filter stays in place, point it into the bowl and turn the water on – If no water comes through, please contact our Customer Care Team.
8. If the water is getting through the filter, the bidet is turned on with the power light illuminated but the problem still persists, the bidet will need to be repaired. Please contact our Customer Care Team.