Water Runs into Bowl
Reset the bidet by turning it off at the wall and unplug for 30 minutes.
After 30 minutes plug it back in and turn the power on.
The bidet should extend and retract the nozzle and ‘ding’. There should be no water dripping into the bowl.
* You may ask customer to sit on the bidet – skin contact – and test bidet functions.
If the water continues to run as soon as the bidet power is on, the bidet will need to be repaired.
Leaking
If your bidet is leaking onto your floor or around the toilet pan, are you able to take a photo/ video of where the leak is coming from & where the water is ending up?
1. If yes, please take a photo/ video and email it to our Customer Care Team.
2. If no, is there someone that may be able to do this for you? A friend, family member or professional?
We do require some indication of where the leak is coming from to best assist you.
If you are unable to do this, please contact our Customer Care Team so we can attempt to troubleshoot over the phone.