If nothing happens when the power is turned on, please press the power button on the side of the bidet.
If your bidet is leaking onto your floor or around the toilet pan, are you able to take a photo/ video of where the leak is coming from & where the water is ending up?
1. If yes, please take a photo/ video and email it to our Customer Care Team.
2. If no, is there someone that may be able to do this for you? A friend, family member or professional?
We do require some indication of where the leak is coming from to best assist you.