Water constantly runs into bowl

Water Runs into Bowl

Reset the bidet by turning it off at the wall and unplug for 30 minutes. After 30 minutes plug it back
in and turn the power on. The bidet should extend and retract the nozzle and ‘ding’. If nothing
happens when the power is turned on, please press the power button on the side of the bidet (If it
has one).
Remove the filter and inside the filter holder there’s a little button. Press that a couple of times to
remove any sediment that could of settled around it (only applicable to Coway model bidets). If you
don’t have a Coway please, remove the filter and check for any sediment.

Leaking

If your bidet is leaking onto your floor or around the toilet pan, are you able to take a photo/ video of where the leak is coming from & where the water is ending up?

1. If yes, please take a photo/ video and email it to our Customer Care Team.

2. If no, is there someone that may be able to do this for you? A friend, family member or professional?

We do require some indication of where the leak is coming from to best assist you.

If you are unable to do this, please contact our Customer Care Team so we can attempt to troubleshoot over the phone.

Has this resolved the problem?