Activate the seat by placing a wet cloth on the right hand side at the 3-4 o’clock position. Adjust the water temperate with the Water Temp button. The remote should indicate the heat being high (full/red) or low (empty/off). Turn the temperature down to the lowest setting and see if the temperature is still hot, if so please try resetting the bidet by turning the bidet off at the power point for 30 minutes and then turning the bidet back on. If the seat temperature is still hot on the lowest setting, you’ll need to contact our support team.